(Live Bee Cancellation Policy at bottom)
Thank you for visiting and shopping at American Bee Supply, LLC. Following are the terms and conditions that constitute our Shipping Policy.
Shipment Processing Time
We ship all items out as soon as possible, but this will not always be the same day that you placed your order. Orders placed after 12 pm EST on Friday or over the weekend will begin processing on the following Monday, unless it is a holiday. In general, please add 1-3 business days to allow for processing time.
Processing Time refers to the order processing time (the amount of time it takes for us to prepare your order for shipping) and transit time (the amount of time it takes your order to leave our store and arrive at the United States Postal Service.) Our processing time typically takes 1-3 days, however, some orders may ship within as few as 4 hours and some may take up to 5 business days. (Business days do not include weekends or holidays.) Our transit time is within 24 hours after your order is packaged and ready to be shipped.
If we are experiencing a high volume of orders and anticipate a longer processing time, you will be contacted via the email address or the phone number provided in your order. (Orders may take longer when we are “in season”, ie March through July.
Shipping and Delivery Estimates
Shipping Costs for your order will be calculated and displayed at checkout. All items weighing up to one pound are shipped via First Class Mail, with an estimated delivery date of 1-3 business days. Most items weighing over one pound are shipped via Priority Mail, with an estimated delivery date of 1-3 business days. Occasionally, some heavier items are shipped via USPS Ground, which usually takes from 2-8 business days to be delivered. (2020: This year, due to the COVID-19 virus, shipping has taken longer that excepted. We thank you for your patience.)
All bee packages and NUCs are shipped via USPS Ground (based on USPS Publication 526.2 Mailable Live Animals – Live Bees). Queens are shipped via Priority Mail Express.
There is an option for “Local Pickup” for all North Carolina residents and some surrounding states (Virginia, South Carolina, and Tennessee). If you mark your order as a “Local Pickup”, when your order is ready, you will be contacted via the email address or the phone number provided in your order to let you know the order had been completed. There is no additional charges for a “Local Pickup” order.
Shipping Cost is calculated via the United States Postal Service software. For First Class mail items, based on the USPS website, pricing starts at $0.55 for envelopes weighing up to 3.5 oz. For Prior Mail items, based on the USPS website, pricing starts at $7.35. [2019 Pricing]
Italian Queen Bees and a few other items have set Flat Rate Shipping Prices, starting at $8.00. (As of May 2020, in order to make delivery as quick as possible, all queens will be shipped Priority Mail Express for $28.00, per order.)
Italian Bees sold in three pound packages or NUCs have an additional special handling fee of $13.00 per package/NUC. The United States Postal Service requires a “Special Handling” sticker for each package or NUC, so the special handling fee is used for that sticker.
You should receive an email confirming your order shortly after you have placed it. If you do not receive that email, please contact us as soon as possible. (Please check your spam and trash folders, also.) If you have not received the order confirmation email, then you will not receive the email with your shipping notification and tracking information.
Orders are only gathered and shipped on weekdays, Monday through Friday, excluding holidays. You will receive your order anywhere from 2-10 business days from the date that it is shipped out, not the date the order is placed.
Live Bee Cancellation Policy: Should you need to cancel your live bee order, there will be a $25 processing fee charged, per package/NUC, on any cancelled bee orders. Orders must be cancelled before March 1, 2021 via email, for tracking purposes.
Once again, thank you for visiting and shopping at American Bee Supply, LLC.